How does planet 7 casino work

how does planet 7 casino work

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How does planet 7 casino work -

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Their support is lacking as they only write you back if it is in regards to depositing but not regarding account issues or bonus questions.

I do not recommend this casino and think they are bogus. Right away I have the system replying I will be notify within the next 2 business days.

Well so I resend all my documents which the same one that I already did the first time. This was on Feb 7, Again the system told me I will be notify within 2 business day.

Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete. So I escalate the issue to the documents department and finally they approve it in 7 days.

Oh and by the way I requested bitcoin withdrawal. Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw.

I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.

They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.

I have all the proof and all the chat transcript or documents saved if needed. They've gone from a 48 hour cash out to a 2 month cash outs, while many other RTG casinos have actually sped up their pay out process.

So sad to see them going backwards in a forward moving world! Save yourself the heartache, there are quite a few much better RTG casinos out there to play at They have great bonuses, but whenever I reach the playthrough requirement things go awry.

I like the games. The customer service is adequate, but I've yet to see any return from my deposits. I doubt if I'll keep playing there after reading some reviews on LCB.

Planet 7 Casino Video Review. Most popular games from Planet 7 Casino. Stephanie Tallman claimed a no deposit code.

BACK code Expires on. Deo Timpf claimed a no deposit code. Huesitos claimed a no deposit code. Ginger Saltzberg claimed a no deposit code.

Join instantly with your social account. We noticed that you just claimed a bonus from Can you confirm this that you claimed it?

Is it possible to get a surprisingly different outcome please and help me track my withdraw and receive it?

Chat started Jackie joined the chat Jackie Thank you for contacting Planet 7 Casino, I'm here to provide you excellent service today!

So we can best assist you, can you identify the purpose of your visit today? Jackie I am sorry to hear that. Let me check that for you. Sharon Carroll Please - thank you Jackie Have you sent documents yet?

Sharon Carroll Of course I sent them and the crypto bitcoin address as instructed Jackie I am sorry to inform you but we can not payout by Bitcoin but bank wire or check only.

Sharon Carroll Bank wire is perfectly fine or check , Serously why would I need to wait so long to be told this though?? Jackie If you would like to be paid via Bank Wire, please take note of the following: Please enter the information exactly as requested below.

All information is mandatory. Incomplete information will create delays. Use State Abbreviation letters, Example: If you are not sure, please verify with your bank.

In case there is a problem due to mistaken Bank account information we cannot guarantee that the payment will be reissued, and if it CAN be done, an administrative fee will be assessed.

Please email this information to: Please include your user name and casino name in your e-mail or your request won't be processed. Your reviews state this is a not great place and customers running into this type of thing over and over and run arounds when it comes time to pay out in good faith.

I should have been told DAYS ago that BIT COIN was no longer a pay out option with your establishment Now you want more information and there is zero responses through email after email seems rather unsecure to be honest If there is a person to speak with by phone cashier management of sort?

We are working on the improvement. Sharon Carroll I would appreciate being paid by my chosen method. It was in your list so it should be a valid form to receive my money Jackie Our servers and offices comply with International Security Standards providing you a safe environment and this is just one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers.

So is bank wire alright for you? Sharon Carroll If a casino cannot send How long does the wire take and what are the fees?? Jackie The general time frame for withdrawals is 3 business days to be approved, only if we have your complete documents in and posted to your account, and then another 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.

Are you still with us? Would you like to continue this chat? Sharon Carroll This is crazy.. I will be adding this entire log to my review. I am in shock by the lack of communication via email, and the change of circumstances with ZERO warnings.

Only to buy more time it is shady to say the least. I came I experienced and I sent my info in that was requested in good faith.

I would appreciate my I will NOT be doing a wire or a check that will never be able to be cashed Jackie I apologize but Bitcoin is not possible for non depositing players.

Jackie I am sorry for your inconvenience. Sharon Carroll Why did I receive a email saying it was? I am posting all of this.

Lars 24 May Planet 7 casino is a scam, they take your money but when you win they don't pay you your winnings. Terrible casino, needs to be taken off the internet!

Stay away from Planet 7 Casino!!!! The Chihuahua 23 Mar it's been two month's and a lot of headaches and still have yet to be approved for payment with these people.

I am at my wits end and I will continue to harass them until I'm paid Right away I have the system replying I will be notify within the next 2 business days.

Well so I resend all my documents which the same one that I already did the first time. This was on Feb 7, Again the system told me I will be notify within 2 business day.

Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete. So I escalate the issue to the documents department and finally they approve it in 7 days.

Oh and by the way I requested bitcoin withdrawal. Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw.

I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.

They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.

I have been a big winner on Planet 7 and will continue to play Planet 7 as long as they are around! Super fun, great variety of games.

Games with bonus rounds are my favorite! I highly recommend Planet 7 and all its sister casinos. I play them all. Thank you Planet 7!! Diana Taylor 6 Feb hi I have been trying for 2 months to get they owe me and get the runaround.

Everytime I call to inquire I am told to please be patient.. Leaves me to doubt if I ever will receive it.

Dianataylor 6 Feb Reply: I get the run around, or they say they haven't received the documents. They say 14 day payouts. They say it was because of my paperwork.

I got it back to them within 24hrs. They have more excuses to not pay you. I have called over 12 times to them to get an update on my payouts and it's always, "it's coming".

I am sorely disappointed in this casino. I don't believe I'll ever get my payouts, I think the casino is a scam Reply.

Grant 14 Jan Wow, I truly believed that I was the only one this was happening to. Multiple calls got me know where. Emails to finance, etc, never returned.

The customer service guys all new me by just my voice.. Save yourself, don't play here. Not worth the aggravation. Your Name runnergirl 2 Dec won 20K jackpot They have a rule you can not deposit if you have a balance BUT they took deposits from me while I had a caah balance anyway.

I deposited to get use of bonus codes Then they changed rule and stated you cant deposit with balance??????

If you are high roller VIP It was almost like I owed them money he was past the rude point. I have been waiting for my withdrawal in the amount of dollars since August and I have been approved for close to two months now.

I have been told several times weds or Friday nononono for sure this weds nononono this Friday they are tragic. MIchelle 8 Nov This is the worst casino out there!!

So, they said wait 10 days then my withdrawl will be sent for payout. Every day I am sending email and live chat and just get the run around!

I can honestly say Club World pays and I get my money within a week. Planet 7 will never get another dime from me and it is my mission now to let everyone know how dishonest they are.

Pamela 26 Oct I usually look at reviews before spending my money online. What a goof ball to trust this site.

I called about my withdrawal and no one ever picks up the phone. They don't have the courtesy to call back, but they they tell you to leave a message.

Dale 6 Aug I wish I had seen these comments before making my deposit. Same problems trying to withdraw winnings. KC 19 Jun They don't pay out, they are crooks.

These people are idiots! They would make more money running a legitimate casino. Tanya curler 28 Jun Reply: Terrible with getting your money.

They need to be held accountable. Tina Landry 2 Jun I have been trying to get my money from planet 7 since January I had a approved withdrawal.

They will not answer or r turn my phone calls. Do not play with them. I used 3 different cards on this site and in order to get a payout they need the documentation for all cards..

The two Visa cards I used i was able to get them all the info needed, but with the 3rd card was a Visa gift card. Because the Visa gift card is not linked to my address and was a temporary card they won't allow a payout.

Doesn't matter that the Visa gift card I used 6 months ago. The most recent card I used was the time when i won and they still wont pay me.

Dawn 13 May An underage person created my account with my information. The phone number asks me to leave a message, and the "chat" guy said acct would be deleted within 24 hours, but no email can go out confirming such and GE closed chat.

There us no way for me to close the acct that I can see. Can anyone help with info on closing acct? Cole 9 May This is sad. This Casino is a scam.

They are terrible and will take your money. I got a call from a guy on Saturday, he offered me a 'bonus' usually only available to VIP members.

So this guy sets up my bonus so I can deposit Tuesday and get money as I normally do. Well my free spins stop working so I message support. The first guy claims that the guy I talked to wasn't a part of the Casino.

I tell him he obviously was because how did I get the bonus offer if I am not a VIP and one of their staff didn't put it in.

He says "i don't want to argue, if you had won million it wouldn't of mattered. You would of lost your money because you can't have this promotion".

Then he disconnects after I asked for a manager. The next guy also refuses to let me talk to a manager and he takes away the bonus. He says it was my fault.

He ask if he can help me with something else, then i say yes, he waits 5 seconds while I am typing to ask how can this casino offer a loyal player a bonus knowing i would lose my money no matter what and not even apologize?

Let alone try to make it right. To know my would of been charity to them because even if I had won a million, they would of used a 'loop hole" like scammers to deny me any winnings at all.

I am typing for literally 5 seconds and he post 3 messages quickly via copy past. Havent' heard from you in a while, then a message about his service then a good bye message..

Are you kidding me? How much did they pay you to rate this site high? The payouts are a nightmare and takes months and months.

It wasn't fixed, its worse than ever. I had to submit my paper work to 9 different people. It takes 2 minutes to make a deposit and days to get a check.

Tanya curler 1 Jul Reply: I have multiple withdraws I'm waiting on. Anyone know how to contact the person who is the one who has power.

I need the top notch personYourment. Frazier 30 Mar I have not yet recived a Payout and I have faxed and e-mailed documents several times and still have yet herd anything, And I am not loading anymore money until I recive a payout.

Dominic 12 Apr Reply: Yeah its really crazy the run get on chat. I put in withdrawal Nov.

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But I'm moving on. Good luck to those that can have winning withdrawals and better service. I was a little disappointed after not winning with my deposit..

Never made a deposit but have played multiple times with the free no deposit bonuses. Seems like a decent casino though the vast majority of reviews seem to say otherwise.

RTG based software casino. The live chat support is not efficient as they frequently transfer the chat to others and back around and hold time is long.

I've had chat reps just disconnect the chat without asking if I had any further questions. I opted out of their marketing but they continue to email me.

Their support is lacking as they only write you back if it is in regards to depositing but not regarding account issues or bonus questions.

I do not recommend this casino and think they are bogus. Right away I have the system replying I will be notify within the next 2 business days. Well so I resend all my documents which the same one that I already did the first time.

This was on Feb 7, Again the system told me I will be notify within 2 business day. Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete.

So I escalate the issue to the documents department and finally they approve it in 7 days. Oh and by the way I requested bitcoin withdrawal.

Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw. I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.

They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.

I have all the proof and all the chat transcript or documents saved if needed. They've gone from a 48 hour cash out to a 2 month cash outs, while many other RTG casinos have actually sped up their pay out process.

So sad to see them going backwards in a forward moving world! Save yourself the heartache, there are quite a few much better RTG casinos out there to play at They have great bonuses, but whenever I reach the playthrough requirement things go awry.

I like the games. The customer service is adequate, but I've yet to see any return from my deposits. I doubt if I'll keep playing there after reading some reviews on LCB.

SharonCarroll 4 Jul Sharon Carroll seriously why is my withdraw not completed? I have looked at reviews and it seems I am not the only one that is experiencing tremendously SLOW pay out and or communications.

Is it possible to get a surprisingly different outcome please and help me track my withdraw and receive it? Chat started Jackie joined the chat Jackie Thank you for contacting Planet 7 Casino, I'm here to provide you excellent service today!

So we can best assist you, can you identify the purpose of your visit today? Jackie I am sorry to hear that. Let me check that for you.

Sharon Carroll Please - thank you Jackie Have you sent documents yet? Sharon Carroll Of course I sent them and the crypto bitcoin address as instructed Jackie I am sorry to inform you but we can not payout by Bitcoin but bank wire or check only.

Sharon Carroll Bank wire is perfectly fine or check , Serously why would I need to wait so long to be told this though?? Jackie If you would like to be paid via Bank Wire, please take note of the following: Please enter the information exactly as requested below.

All information is mandatory. Incomplete information will create delays. Use State Abbreviation letters, Example: If you are not sure, please verify with your bank.

In case there is a problem due to mistaken Bank account information we cannot guarantee that the payment will be reissued, and if it CAN be done, an administrative fee will be assessed.

Please email this information to: Please include your user name and casino name in your e-mail or your request won't be processed. Your reviews state this is a not great place and customers running into this type of thing over and over and run arounds when it comes time to pay out in good faith.

I should have been told DAYS ago that BIT COIN was no longer a pay out option with your establishment Now you want more information and there is zero responses through email after email seems rather unsecure to be honest If there is a person to speak with by phone cashier management of sort?

We are working on the improvement. Sharon Carroll I would appreciate being paid by my chosen method. It was in your list so it should be a valid form to receive my money Jackie Our servers and offices comply with International Security Standards providing you a safe environment and this is just one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers.

So is bank wire alright for you? Sharon Carroll If a casino cannot send How long does the wire take and what are the fees??

Jackie The general time frame for withdrawals is 3 business days to be approved, only if we have your complete documents in and posted to your account, and then another 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.

Are you still with us? Would you like to continue this chat? Sharon Carroll This is crazy.. I will be adding this entire log to my review. I am in shock by the lack of communication via email, and the change of circumstances with ZERO warnings.

Only to buy more time it is shady to say the least. I came I experienced and I sent my info in that was requested in good faith.

I would appreciate my I will NOT be doing a wire or a check that will never be able to be cashed Jackie I apologize but Bitcoin is not possible for non depositing players.

Jackie I am sorry for your inconvenience. Sharon Carroll Why did I receive a email saying it was? I am posting all of this. Lars 24 May Planet 7 casino is a scam, they take your money but when you win they don't pay you your winnings.

Terrible casino, needs to be taken off the internet! Stay away from Planet 7 Casino!!!! The Chihuahua 23 Mar it's been two month's and a lot of headaches and still have yet to be approved for payment with these people.

I am at my wits end and I will continue to harass them until I'm paid Right away I have the system replying I will be notify within the next 2 business days.

Well so I resend all my documents which the same one that I already did the first time. This was on Feb 7, Again the system told me I will be notify within 2 business day.

Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete.

So I escalate the issue to the documents department and finally they approve it in 7 days. Oh and by the way I requested bitcoin withdrawal.

Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw. I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.

They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.

I have been a big winner on Planet 7 and will continue to play Planet 7 as long as they are around! Super fun, great variety of games.

Games with bonus rounds are my favorite! I highly recommend Planet 7 and all its sister casinos. I play them all.

Thank you Planet 7!! Diana Taylor 6 Feb hi I have been trying for 2 months to get they owe me and get the runaround. Everytime I call to inquire I am told to please be patient..

Leaves me to doubt if I ever will receive it. Dianataylor 6 Feb Reply: I get the run around, or they say they haven't received the documents.

They say 14 day payouts. They say it was because of my paperwork. I got it back to them within 24hrs. They have more excuses to not pay you. I have called over 12 times to them to get an update on my payouts and it's always, "it's coming".

I am sorely disappointed in this casino. I don't believe I'll ever get my payouts, I think the casino is a scam Reply. Grant 14 Jan Wow, I truly believed that I was the only one this was happening to.

Multiple calls got me know where. Emails to finance, etc, never returned. The customer service guys all new me by just my voice..

Save yourself, don't play here. Not worth the aggravation. Your Name runnergirl 2 Dec won 20K jackpot They have a rule you can not deposit if you have a balance BUT they took deposits from me while I had a caah balance anyway.

I deposited to get use of bonus codes Then they changed rule and stated you cant deposit with balance?????? If you are high roller VIP It was almost like I owed them money he was past the rude point.

I have been waiting for my withdrawal in the amount of dollars since August and I have been approved for close to two months now.

I have been told several times weds or Friday nononono for sure this weds nononono this Friday they are tragic.

MIchelle 8 Nov This is the worst casino out there!! So, they said wait 10 days then my withdrawl will be sent for payout.

Every day I am sending email and live chat and just get the run around! I can honestly say Club World pays and I get my money within a week. Planet 7 will never get another dime from me and it is my mission now to let everyone know how dishonest they are.

Pamela 26 Oct I usually look at reviews before spending my money online. What a goof ball to trust this site.

I called about my withdrawal and no one ever picks up the phone. They don't have the courtesy to call back, but they they tell you to leave a message.

Dale 6 Aug I wish I had seen these comments before making my deposit. Same problems trying to withdraw winnings. KC 19 Jun They don't pay out, they are crooks.

These people are idiots! They would make more money running a legitimate casino. Tanya curler 28 Jun Reply: Terrible with getting your money.

They need to be held accountable. Tina Landry 2 Jun I have been trying to get my money from planet 7 since January I had a approved withdrawal.

They will not answer or r turn my phone calls. Do not play with them. I used 3 different cards on this site and in order to get a payout they need the documentation for all cards..

The two Visa cards I used i was able to get them all the info needed, but with the 3rd card was a Visa gift card.

Because the Visa gift card is not linked to my address and was a temporary card they won't allow a payout. Doesn't matter that the Visa gift card I used 6 months ago.

The most recent card I used was the time when i won and they still wont pay me. Dawn 13 May An underage person created my account with my information.

The phone number asks me to leave a message, and the "chat" guy said acct would be deleted within 24 hours, but no email can go out confirming such and GE closed chat.

There us no way for me to close the acct that I can see. Can anyone help with info on closing acct? Cole 9 May This is sad.

This Casino is a scam. They are terrible and will take your money. I got a call from a guy on Saturday, he offered me a 'bonus' usually only available to VIP members.

So this guy sets up my bonus so I can deposit Tuesday and get money as I normally do. Well my free spins stop working so I message support.

The first guy claims that the guy I talked to wasn't a part of the Casino. I tell him he obviously was because how did I get the bonus offer if I am not a VIP and one of their staff didn't put it in.

He says "i don't want to argue, if you had won million it wouldn't of mattered. You would of lost your money because you can't have this promotion".

Then he disconnects after I asked for a manager. The next guy also refuses to let me talk to a manager and he takes away the bonus.

He says it was my fault. He ask if he can help me with something else, then i say yes, he waits 5 seconds while I am typing to ask how can this casino offer a loyal player a bonus knowing i would lose my money no matter what and not even apologize?

Let alone try to make it right. To know my would of been charity to them because even if I had won a million, they would of used a 'loop hole" like scammers to deny me any winnings at all.

I am typing for literally 5 seconds and he post 3 messages quickly via copy past. Havent' heard from you in a while, then a message about his service then a good bye message..

Are you kidding me? How much did they pay you to rate this site high? The payouts are a nightmare and takes months and months. It wasn't fixed, its worse than ever.

I had to submit my paper work to 9 different people. It takes 2 minutes to make a deposit and days to get a check. Tanya curler 1 Jul Reply: I have multiple withdraws I'm waiting on.

Anyone know how to contact the person who is the one who has power. I need the top notch personYourment.

Frazier 30 Mar I have not yet recived a Payout and I have faxed and e-mailed documents several times and still have yet herd anything, And I am not loading anymore money until I recive a payout.

Dominic 12 Apr Reply:

Dale 6 Aug I wish I had seen these comments before making tlc .de deposit. This alpiner ski weltcup 2019 19 is not without its faults and was subject to much scrutiny from players during the early years. Wanting advice as to if I should worry about getting my Beste Spielothek in Knasweg finden It was in your list so it should be a valid hannover dortmund bundesliga to receive my money How does planet 7 casino work Our servers and offices comply with International Security Standards providing you a safe environment and this is just one of the many reasons we have been in business for over 17 gehalt fahrer with a long list of happy and loyal customers. They have great play free slot machine games online, but whenever I reach the playthrough requirement things go awry. The prize amounts are no more than a few hundred dollars and the graphic quality is sub-par with these games, but they are available for players who enjoy them. I had a approved withdrawal. Nikki 28 Mar Worried after heroes-online all the reviews about getting my payout. I was blown away. Not worth the aggravation.

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